6.1 Getting Support

If you need assistance with the Australian Dataspace Testbed Platform, several support channels are available to help you resolve issues and answer questions.

Support Channels

Email Support
For technical assistance, bug reports, or general enquiries, contact our support team:

Documentation
Comprehensive guides and tutorials are available throughout this documentation site:

Issue Tracker
Report bugs or request features:

Before Contacting Support

To help us assist you more efficiently, please:

  1. Check the FAQ - Review the Frequently Asked Questions for common solutions
  2. Review relevant documentation - Ensure you’ve followed the appropriate guides for your task
  3. Gather information - Note error messages, screenshots, and steps to reproduce the issue
  4. Check system status - Verify your dataspace is running and network security groups are configured correctly

What to Include in Your Support Request

When contacting support, please provide:

  • Description of the issue - Clear explanation of what’s not working
  • Steps to reproduce - What actions lead to the problem
  • Error messages - Exact error text or screenshots
  • Environment details - Dataspace ID, cloud provider (AWS/Azure/Nectar), instance size
  • Expected vs actual behaviour - What you expected to happen versus what actually occurred
  • Troubleshooting attempted - Steps you’ve already tried

Service Level Agreement

Support Hours
Monday to Friday, 9:00 AM - 5:00 PM AEST/AEDT (excluding public holidays)

Feedback

We value your feedback to improve the platform: