🛟 6. Support & Troubleshooting

6.1 Getting Support

Mon, 01 Jan 0001 00:00:00 +0000

If you need assistance with the Australian Dataspace Testbed Platform, several support channels are available to help you resolve issues and answer questions. Support Channels Email Support For technical assistance, bug reports, or general enquiries, contact our support team: Email: race+ads-support@rmit.edu.au Response time: Within 1-2 business days Documentation Comprehensive guides and tutorials are available throughout this documentation site: Platform Guide - Getting started and platform basics Dataspace API Testing Guide - Getting started with dataspace development Dataspace Dashboard Guide - Managing dataspace components FAQ - Common questions and solutions Issue Tracker Report bugs or request features:

6.2 Frequently Asked Questions

Mon, 01 Jan 0001 00:00:00 +0000

This page addresses common questions and issues encountered when using the Australian Dataspace Testbed Platform. Getting Started Q: I’m new to the platform. How do I get started? A: Welcome! Follow these steps to get started: Log in - Access the platform at https://d3h5czwloc3hot.cloudfront.net/ using your institutional credentials via AAF Read the basics - Review the Platform Guide to understand key concepts and terminology Set up SSH keys - Follow the SSH Keys guide to create keys for secure access Create your first dataspace - Use the Creating a Dataspace guide to launch your first testbed environment Connect to your dataspace - Follow the Connecting guide to access your environment Explore the dashboard - Once connected, access the dataspace dashboard at https:///dashboard For a complete walkthrough, start with the Platform Guide section.

6.3 Known Issues

Mon, 01 Jan 0001 00:00:00 +0000

This page documents current known issues, limitations, and workarounds for the Australian Dataspace Testbed Platform. Bootstrap & Installation Issues Bootstrap Script Timeout Issue: On smaller instance sizes, bootstrap may exceed 60 minutes Impact: Some services may not fully initialise Workaround: Use recommended instance sizes (m3.medium or larger for Nectar, m7i.xlarge or larger for AWS, Standard_D4s_v3 or larger for Azure) Status: Working as designed; larger instances recommended Docker Compose Parallel Limit

6.4 Best Practices

Mon, 01 Jan 0001 00:00:00 +0000

This page provides recommendations for optimal use of the Australian Dataspace Testbed Platform, covering security, performance, cost management, and development workflows. Security Best Practices IP Address Whitelisting Always restrict security group access to specific IP addresses or CIDR ranges Never use 0.0.0.0/0 (any IP) except for port 443 Update security groups when changing networks or locations Use /32 CIDR notation for single IP addresses (e.g., 1.2.3.4/32) SSH Key Management Store private keys securely with appropriate file permissions (chmod 400) Never share private keys or commit them to version control Use separate key pairs for different projects or environments Use the platform to rotate keys (delete/regenerate) periodically for long-running projects Certificate Handling

6.5 Troubleshooting Tools & Commands

Mon, 01 Jan 0001 00:00:00 +0000

This page provides diagnostic commands, log locations, and debugging techniques for troubleshooting issues with the Australian Dataspace Testbed Platform. System Status Commands Check Instance Status # View system uptime and load uptime # Check system resource usage (if installed) htop # Press 'q' to quit # Alternative resource monitor top # Press 'q' to quit # Check memory usage free -h # Check disk space df -h # Check disk usage by directory du -sh /home/ec2-user/* Check Running Services